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RETURN POLICY

We hope you like your Eeyo™. However, we understand you may be unsatisfied with your Eeyo™ for any reason. It’s okay and we are offering you a return policy to return it within fourteen (14) calendar days upon your receipt of your Eeyo™.

Before you return your Eeyo™, there are some important things for you to know:

  1. Please make sure your Eeyo™ is in original condition. You need to treat your Eeyo™ with care, and keep the original packaging, its in-box accessories, and packing material because the return must be re-packed to its original state.
  2. You will be responsible for and pay the return shipping costs, the restock fee (around $65), and cost of the component(s) that may need to be replaced.
  3. We do expect the bike to come back in good condition. You must protect all of the tubes and the handlebars/stem and please ensure that nothing is loose in the original box so that the Eeyo™ bike won’t come back damaged.
  4. Please note there are non-returnable and non-refundable items:
    1. Fees paid for assembly, adjustment, and other labor fees
    2. Courtesy credits given for shop labor

All returns must be pre-authorized by contact us or any third party designated by us at (646) 437-8385 or via email, us.eeyosupport@gogoro.com. We are unable to process your return without such pre-authorization.

Failure to follow the aforesaid instructions may result in a delay processing your return and may affect a refund.

Our return and refund policy doesn’t apply to any clearance products, so Eeyo™ on clearance sale are not eligible for return and refund. However, if there is a defect or shipping damage, we will at our discretion either arrange and pay for local repair, or exchange/refund such clearance Eeyo™.

We will inspect your Eeyo™ once your return is received. We will send to you a confirmation of our approval or rejection of your refund. If your return is approved, then we will process your refund, and a credit will automatically be applied to your credit card or original method of payment, within a certain period of time.