Gogoro Taiwan Limited is a company with its head office located at No. 33, Dinghu Road, Guishan District, Taoyuan City, Taiwan. We are a high-tech company providing our customers and members with cutting-edge, energy saving, environmentally friendly and sustainable transportation vehicles and services.
Our representative in the European Union for the purposes of the General Data Protection Regulation 679/2016 (the “GDPR”), if applicable, is Gogoro Europe B.V. (NL).
When you register for the Account and during the course of your using the Eeyo™ Service, we will collect and process the following personal data which relates to you:
We collect and use your personal data for the following purposes based on the following lawful bases:
We will process your personal data manually and using our IT systems. Where you provide your explicit consent, we will use artificial intelligence technology and algorithms to analyze the data that we collect in order to facilitate your cycling activities. The artificial intelligence technology will create a profile for you and analyze your biking activities through the personal data we collect from you, in order to determine the proper power to facilitate your biking activities. For example, the output of the riding power from the Gogoro EeyoTM will be optimized according to your pedaling behavior and adjusted according to the inclination of the route you are riding on as predicted by the gyroscope in your mobile phone. In addition, we will also provide you with the weather or battery forecast by analyzing your location data.
We will collect your personal data directly from you when you sign up for the Account and during the course of our interaction with you and your use of the Eeyo™ Service.
We will not share your personal data with others, except when:
In providing the Eeyo™ Service, managing your Account and otherwise in managing our business we may transfer your personal data outside of the EU, including to the recipients described in section 6.
Where we transfer your personal data to countries outside of the European Union which are yet to be subject to a finding of adequacy, we put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your personal data is adequately safeguarded and protected.
We obtain written assurances from any third party given access to your personal data so as to require them to adopt standards that ensure an equivalent level of protection for your data as that adopted by us. For more information on the appropriate safeguards in place or to obtain a copy, please contact us using the details at section 15 of this Policy.
For your information, please note that the Taiwan government is in the process of applying for an adequacy decision from the European Union. As a result, we need your explicit consent of this Policy before you register for the Account to transfer your personal data to Taiwan
We will retain your personal data for as long as it is needed in order for us to provide the Eeyo™ Service to you or as otherwise necessary for the purposes set out in this Policy.
For example, we will retain your personal data until you choose to delete your Account, however we may continue to retain your Contact Details for a period in order to defend ourselves against legal claims or to comply with applicable laws and regulations.
We will delete your personal data once the relevant retention period expires.
For more information on the retention periods applicable to the data collected, please contact us using the details at section 15 of this Policy.
For certain Eeyo™ Service, we would need to process your physical attributes information, such as information relating to height, weight and heartbeat. As a result, we need your explicit consent of this Policy to process this kind of personal information in the manner described in section 4, 5, 6 ,7 and 8 of this Policy before you register for the Account.
Under European data protection laws, you have the following rights in relation to your personal data. To exercise these rights, please contact us using the details at section 15 of this Policy:
The rights described above are subject to the requirements and conditions provided by the applicable law, and in particular the GDPR. We may not be in a position to action certain of your requests, for example, where to do so would impede a criminal investigation.
If you reside in France, you also have the right to provide instructions on the handling of your personal data after your death.
If you do not provide us with your personal data which are required for the registration of the Account, we will not be able to provide you with the Eeyo™ Service. If you register for an Account but do not provide us with your personal data other than those personal data required for the registration, we will not be able to fully perform the services. If we are required to obtain your personal data in order to fulfill legal obligations to which we are subject, and you do not provide such information to us, we may not be able to accept your use of the Eeyo™ Service.
We and our partners use tracking technologies such as cookies on our web site to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their or other services.
During the preceding twelve (12) months, Gogoro has collected, used, and shared the categories of personal information described above in this Policy. For example, depending on the services you use, this may include identifiers (e.g., email addresses, IP addresses, and mobile device identifiers), demographic information, geolocation information, and internet or other electronic network activity information. This may also include inferences we draw from the other information we collect. See section 2 and other relevant sections of this Policy for more details.
We do not, and will not without your consent, sell your personal information to third parties. We do disclose personal information for business purposes, including but not limited to services performed on our behalf, to provide advertising on the Eeyo™ Service and elsewhere based on users’ online activities over time and across different sites, services, and devices (so-called “interest-based advertising”), and to protect against fraud and malicious activity. In addition, your information may be accessible to third parties with whom you interact or direct us to share your information through the Eeyo™ Service. The information practices of these third parties are not covered by this Policy.
California residents may request access to, deletion, and portability of their personal information in accordance with applicable law by contacting us as set forth in section 15 of this Policy. We will not discriminate against you for exercising your rights, although some of the functionality and features on the Eeyo™ Service may change or no longer be available to you. Any differences in the Eeyo™ Service are related to the value provided.
Once we receive your request, we may verify it through your Account or by requesting information sufficient to confirm your identity. If you would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to exercise rights on your behalf.
Some mobile and web browsers transmit “do-not-track” signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.
We will update this Policy from time to time on both our web site and the Eeyo™ mobile application. We will inform you with reasonable notice by e-mail or by notification through the Eeyo™ mobile application and/or our web site in the event of any material change to this Policy. Such updated Policy shall take effect thirty (30) days after such amended Policy is posted on our web site or the Eeyo™ mobile application or otherwise notified to you.
If you would like to exercise your rights as set out in section 10 of this Policy, or if you have any questions or suggestions about this Policy, please contact us at the following e-mail/postal address:
E-mail Address: email@example.com
Postal Address: No. 33, Dinghu Road, Guishan District, Taoyuan City, Taiwan
We will respond to your request as soon as possible within the statutory period applicable to us.